Privacy Policy
Dr. Bruce Oliver’s Clinic is committed to protecting your personal information in accordance with applicable privacy laws, including Quebec’s Law 25.
Collection of Personal Information
We collect only the personal information necessary to provide our medical and administrative services. This may include:
- Name and contact information
- Medical information relevant to your care
- Administrative and billing information
- Information submitted through our website (e.g., contact forms)
Personal information is defined as any information relating to an identifiable individual. Professional contact details used in a business context are generally not considered personal information under applicable law.
Use of Personal Information
Your personal information is used strictly for the following purposes:
- Providing healthcare services
- Managing medical and administrative records
- Communicating with you
- Meeting legal and regulatory obligations
We do not sell or rent personal information.
Consent
We obtain your consent before collecting, using, or disclosing your personal information, except where permitted or required by law.
Consent must be clear, free, and informed. You may withdraw your consent at any time, subject to legal or professional obligations.
In certain circumstances (e.g., legal requirements, fraud prevention, safety concerns), we may collect, use, or disclose personal information without consent as permitted by law.
Limitation of Use and Disclosure
We limit the collection, use, and disclosure of personal information to the purposes identified to you.
Access to personal information is restricted to authorized personnel who require it to perform their duties.
When we use third-party service providers (e.g., IT hosting or administrative services), we ensure they maintain strict confidentiality and security standards. If information is processed outside Quebec or Canada, appropriate safeguards are applied.
Retention and Destruction
Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations.
When no longer required, information is securely destroyed or anonymized.
Accuracy
We strive to ensure that personal information is accurate, complete, and up to date as necessary for its intended purposes. The accuracy of information depends largely on the data you provide.
Security Measures
We implement reasonable administrative, physical, and technological safeguards to protect personal information against:
- Loss or theft
- Unauthorized access
- Disclosure or misuse
- Unauthorized modification
These measures include restricted access controls, password protection, encryption, secure backups, and firewall protections.
Privacy Incidents
In the event of a confidentiality incident involving personal information that presents a risk of serious harm, we will notify affected individuals and the Commission d’accès à l’information du Québec (CAI), as required by law. We maintain a register of such incidents.
Access and Correction Rights
You have the right to:
- Request access to your personal information
- Request correction of inaccurate or incomplete information
- Withdraw consent (subject to legal limits)
- File a complaint
We will respond to written requests within 30 days, as required by law. Certain legal exceptions may apply.
Requests should be sent to:
Personal Information Protection Officer
Mrs. Isabel Stark
Email: info@oliverorthodontiste.ca
Phone: 450-698-0811
Complaints
If you have questions or concerns regarding the protection of your personal information, please contact our Privacy Officer. We will investigate complaints and take appropriate corrective action when necessary.
Policy Updates
This policy is reviewed at least every three years and updated as required by legislative or regulatory changes.
Last Updated: February 2026